Privacy Policy

1.1 Personal Information — We may collect personal information that you voluntarily provide when you create an account, place an order, request a quotation, contact customer support, subscribe to newsletters, or complete website forms.

1.2 Automatically Collected Information — When you visit our website, we may automatically collect technical and interaction information. This information helps us improve website performance, security, and user experience.

1.3 Cookies and Tracking Technologies — We use cookies, web beacons, pixels, and similar technologies. You may disable cookies through your browser settings; however, some website functions may not operate properly.

• Full name
• Company name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order history
• Customer support communications
• Business verification documents (if applicable)
• IP address
• Browser type
• Device information
• Operating system
• Referral URLs
• Pages visited
• Date and time of access
• Website interaction data
• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing performance
• Enhance security

• Process and fulfill orders
• Verify customer identity
• Provide customer support
• Respond to inquiries
• Improve products and services
• Send transactional communications
• Send promotional communications (where permitted)
• Prevent fraud and abuse
• Maintain website security
• Comply with legal obligations

If you subscribe to our mailing list, we may send product updates, industry news, promotional offers, educational content, and company announcements. You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly. We will never sell your email address to third parties.

Payments are processed through secure third-party payment processors. PEPTINOVA does not store complete credit card numbers on its servers. All payment information is protected using industry-standard encryption and security protocols. Each provider maintains its own privacy practices.

• Stripe
• PayPal
• Shopify Payments
• Authorized banking partners

We do not sell or rent personal information. We may share information with trusted service providers that assist in operating our business. These providers only receive information necessary to perform their services.

• Logistics providers: FedEx, DHL, UPS, USPS
• Payment providers: Stripe, PayPal, banking institutions
• Technology providers: Cloudflare, Google Analytics, hosting providers, customer support platforms

Because PEPTINOVA serves customers worldwide, your information may be transferred to and processed in countries outside your jurisdiction, including the United States. Where required by law, we implement appropriate safeguards for international data transfers.

We retain personal information only as long as necessary to fulfill orders, meet contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. When information is no longer needed, it is securely deleted or anonymized.

We implement reasonable administrative, technical, and physical safeguards to protect your information. Although no system is completely secure, we take commercially reasonable measures to protect your information.

• SSL/TLS encryption
• Secure servers
• Access controls
• Firewall protection
• Continuous security monitoring
• Employee confidentiality obligations

Depending on your location, you may have the following rights. To exercise these rights, contact us using the information provided by PEPTINOVA.

• Right to Access — Request a copy of your personal information.
• Right to Correction — Request correction of inaccurate information.
• Right to Deletion — Request deletion of personal information, subject to legal obligations.
• Right to Restrict Processing — Request limitations on how your information is used.
• Right to Data Portability — Receive your information in a portable format.
• Right to Withdraw Consent — Withdraw previously provided consent at any time.

If you are located in the European Economic Area (EEA), we process your information under lawful bases including contract performance, legal compliance, legitimate business interests, and consent. You have rights under the General Data Protection Regulation (GDPR). Requests may be submitted to our privacy contact.

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection

California residents may have rights to know what personal information is collected, access collected information, delete personal information, correct inaccurate information, and limit use of sensitive information. PEPTINOVA does not sell personal information as defined under California law.

Our products and services are intended for adults and business customers. We do not knowingly collect information from individuals under 18 years of age. If we become aware that personal information from a minor has been collected, we will promptly delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those websites independently.

Certain products offered by PEPTINOVA are intended solely for laboratory research, product development, manufacturing, or other lawful purposes. Information presented on this website is not intended to diagnose, treat, cure, or prevent any disease. Customers are responsible for ensuring compliance with applicable laws and regulations in their jurisdiction.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website after updates constitutes acceptance of the revised policy.